Usually, a senior member of your company (e.g., manager, supervisor) or learning and development representative will play the role of an angry or disgruntled customer, and your employees will come up with a solution on the spot. Role-play scenarios are those in which two or more people act out specific roles. In this article, we provide you with some of the most popular role-play scenarios and share our insights on how to move customer service training online with iSpring Suite. No matter what customer service situation you’re dealing with, role-playing is the best way to train new employees and provide continuous professional development. But the good news is that most of them are repetitive and fall into a finite number of categories. In difficult customer service scenarios, it’s hard to come up with an immediate answer or solution. And a guaranteed way to make it great is by teaching your team about possible customer service scenarios and how to handle them. With great support comes a strong customer relationship. They can cost your company a great deal of money.īusinesses lose $75 billion in revenue from customers who choose another brand to work with because of poor customer care, according to the Gladly Customer Expectations Report.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |